Welcome to Rocky Shop’s FAQ page! We’re here to help you with any questions about our durable footwear, shipping, payments, and more. Our goal is to provide you with reliable, high-quality boots and a hassle-free shopping experience. Below, you’ll find answers to common queries. If you need further assistance, don’t hesitate to contact our support team.
Product Questions
What types of footwear do you offer?
We specialize in tough, durable footwear for various needs. Our menu includes brands like Carhartt, Carolina, CAT, Chippewa, Danner, Double H, Georgia, LaCrosse, Muck, Rocky, Thorogood, and Wolverine. We offer categories such as Men’s and Women’s boots, Hiking Boots, Western Boots, and Tactical/Military boots, designed for hardworking individuals and outdoor enthusiasts.
Are your products authentic and high-quality?
Absolutely! We partner with reputable brands to provide authentic, high-quality footwear built to last. Our products are chosen for their durability and performance in rugged conditions, ensuring you get the best value for your money.
Do you have size guides for boots?
Yes, we provide size guides for each product to help you find the perfect fit. Check the product description page for detailed sizing information. If you need assistance, email us at [email protected].
Shipping and Delivery
How long does shipping take?
After order processing (1-2 business days), shipping times vary:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx.
- Free Shipping (orders over $50): 15-25 business days via EMS.
Do you ship internationally?
Yes, we ship worldwide! However, due to logistical constraints, we cannot deliver to certain remote areas in Asia and other isolated regions. Based in Anchorage, Alaska, we use trusted carriers like DHL, FedEx, and EMS to ensure efficient delivery.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to monitor your package in real-time. We believe in transparency, so you’ll always know where your order is.
Payments and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected with industry-standard security measures.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.
Is my payment information secure?
Yes, we use encrypted payment processing to keep your data safe. We never store sensitive information like credit card details on our servers.
Returns and Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your item. Products must be unused and in original packaging. Please contact us at [email protected] to initiate a return. Note: Shipping costs for returns are the customer’s responsibility unless the item is defective.
Can I exchange my boots for a different size?
Yes, exchanges for size are possible within the 15-day return window. Reach out to our customer support team, and we’ll guide you through the process. Ensure the boots are unworn and in original condition.
What if I receive a defective product?
If you receive a defective item, contact us immediately at [email protected]. We’ll arrange a free return and replacement or refund, depending on your preference.
General Questions
Who is Rocky Shop for?
Rocky Shop caters to hardworking people who need reliable footwear—from tradespersons and outdoor enthusiasts to military personnel and adventurers. Our products are designed for durability and performance in tough conditions.
How can I contact customer support?
Email us at [email protected] for any questions. We’re based at 1613 Katrina Circle, Anchorage, US 99508, and we respond promptly to ensure your satisfaction.
Need more help? We’re here for you! Reach out via email, and our team will assist you with any concerns. Thank you for choosing Rocky Shop—where tough footwear meets easy delivery.