At Rocky Shop, we stand by the toughness and reliability of our products—just as we stand by our commitment to your satisfaction. If your purchase doesn’t meet your expectations, we’re here to make it right.

Return & Exchange Window

You may return or exchange most items within 15 days of receiving your order.

Conditions for Returns & Exchanges

  • Items must be unworn, in original condition, and in their original packaging.
  • Proof of purchase (order number) is required.
  • Some items may be subject to restocking fees—see exceptions below.

Non-Returnable Items

Due to hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Muck Boots
  • Tactical/Military footwear
  • Hiking Boots (if used outdoors)

Note: Exceptions apply if the item is defective or damaged upon arrival.

How to Initiate a Return or Exchange

  1. Contact Us: Email us at [email protected] within 15 days of receipt. Use the subject line “Return/Exchange Request” and include your order number and reason for return.
  2. Wait for Approval: We will respond within 2 business days with a Return Authorization Number (RAN) and instructions.
  3. Ship the Item: Pack the item securely, include the RAN inside the package, and ship to:

Rocky Shop Returns
1613 Katrina Circle
Anchorage, AK 99508
USA

Important: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping fees are non-refundable for non-defective returns.

Exchange Process

Exchanges are subject to availability. If the desired size/style is unavailable, we will issue a refund or store credit.

Return/Exchange Request Template

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request Dear Rocky Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for [Return/Exchange]: [Please provide details] Please provide further instructions and a Return Authorization Number. Thank you, [Your Full Name] [Your Phone Number]

Questions?

We’re here to help. Contact us at [email protected] with any questions about returns or exchanges.